Importing products, customer data, etc is chaotic at best. Online documentation is wrong about 80% of the time. Loyalty and Customer Data does not sync between multiple lightspeed accounts to help remedy the above. But if each locations needs a separate bank account, NOPE. You can only add one merchant gateway on your entire account, but you can have up to 100 locations. Are you a franchise with individually owned locations? No support for that. No E-mail Automation what-so-ever, you'll pay $10/month just for Abandoned Cart Recovery E-mails Here is a list of my complaints about Lightspeed Omnichannel (eCom + Retail PoS) Unfortunately none of that stuff ever panned out. He promised a ton of stuff that I wanted to hear. And, I'd like to look at seasonal performance rather than just month to month and week to week.Ĭomments: I would not recommend anyone, in any situation, use these features or services provided by Lightspeed. I'd also like them to include the previous year comparisons in their dashboard. Or if they offered a better time clock management natively that would help. I've given up on tracking employee hourly performance for this reason. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. There are some small idiosyncrasies like not adjusting sync times for your local time zone. Or you could spend a huge amount of money creating a custom system. You could pay a lot more to piece together all the of the systems you need. The fact that the ecommerce is integrated as well makes it a great fully integrated system. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. It's easy to see the performance of your inventory, employees and marketing at any time. But the Analytics package takes care of all of that. As a senior manager you can spend a lot of time calculating your performance manually in excel. The best feature of LIghtspeed is the analytics package.
Whenever I request help, which isn't that often anymore they are quick to respond.
We have been using it for over a year and it has met my expectations.
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